Curse

jpcooper43 · May 18, 2005, 02:54 PM // 14:54

So I've been a proud owner of Guildwars for 2 weeks now and I've had the crash to corrupt graphics bug exactly 5 minutes into gameplay needless to say I'm not pleased. So I've been following the channels and using NCSofts tech support and they've basically told me "Your PC is running too hot you need to install more fans". Does anyone else think this is a crock? I have an Alienware Extreme 5500 with a NVIdea Geoforce 6800GT videocard and an ASUS motherboard (I dont have the specs right here with me).

My PC runs at about 150 degrees farenheit has 3 fans and liquid cooling...
They're now saying "If you decide to install the extra fans and that doesnt work let us know"

I'm a relative PC noob so I'm pretty much at the "I WANT A REFUND"* stage so you more experienced gamers lemme know is this some BS they're pedaling and do you think its fair of them to ask me to incur more cost just to run their stupid game?

Thanks

* Edited. There's no need to use profanity, even if you hide it with stars. This is a family-friendly forum.
~Principa Discordia.

*OOPS! Sorry, duly noted and will not do so again!

Principa Discordia · May 18, 2005, 02:57 PM // 14:57

I would suggest that you contact Alienware technical support, as there could be a delicate problem with the hardware which they have provided.

I would also suggest anger management therapy.

jpcooper43 · May 18, 2005, 03:01 PM // 15:01

I've been on the phone with Alienware's tech support pretty much every other day. Any suggestions on what to ask them? It's all about asking the right questions otherwise they probably get paid to make sure it sounds like everythings fine

.

Quote:

Originally Posted by Principa Discordia

If it's an overheating problem and your fans are working then I would've suggested the same thing, along with contacting Alienware technical support. There could be a delicate problem with the hardware they have given you.

Principa Discordia · May 18, 2005, 03:31 PM // 15:31

When it comes to big companies like Alienware, you have to force the issue. You're right, they get paid to act like their products are perfect, so you have to demand help with their faulty product.

Personally, I despise Alienware, but my personal opinion is not the issue here. Force the issue, if they continue to berate you, tell them that you'll take your custom elsewhere.

Rash, I know, but it's the only way to get through to some of these corporate entities.

Loviatar · May 18, 2005, 03:52 PM // 15:52

Quote:

Originally Posted by jpcooper43

:

My PC runs at about 150 degrees farenheit has 3 fans and liquid cooling...

with liquid cooling you should be much cooler than 150

my 60mm factory fan on aftermarket heatsink is more than 30 degrees COOLER than yours is

cheap fan air cooled 30 degrees cooler than yours is.

alienware problem or anet software problem?

hint

someone else has water cooling and is running the mid 30s C

Serafita Kayin · May 18, 2005, 05:27 PM // 17:27

I'm mid 20s on liquid. You seriously need to tell them your pump has stopped.

jpcooper43 · May 18, 2005, 07:11 PM // 19:11

Thanks, I'll call them tonite!

Quote:

Originally Posted by Serafita Kayin

I'm mid 20s on liquid. You seriously need to tell them your pump has stopped.

Serafita Kayin · May 18, 2005, 07:23 PM // 19:23

I'm betting that's what it is, it's based on a Koolance water cooling kit, and they get finicky a lot. Still good liquid cooling, just twitchy.

jpcooper43 · May 18, 2005, 08:04 PM // 20:04

Will do, one note though. When I touch the side of the casing it's cold like a fridge... still an issue you think?
Thanks

Quote:

Originally Posted by Serafita Kayin

I'm betting that's what it is, it's based on a Koolance water cooling kit, and they get finicky a lot. Still good liquid cooling, just twitchy.

Serafita Kayin · May 18, 2005, 08:08 PM // 20:08

Something's busted, or you have it on Fahrenheit one...

Ramus · May 18, 2005, 09:17 PM // 21:17

This is why I would never purchase from Alienware, overpriced and lousy support. You really need to push the issue with them to get anything done.

jpcooper43 · May 19, 2005, 12:59 AM // 00:59

Actually I'm a mac guy who won it in a banner ad contest... hence the noob-ness. So personally I like em

Quote:

Originally Posted by Ramus

This is why I would never purchase from Alienware, overpriced and lousy support. You really need to push the issue with them to get anything done.

jpcooper43 · May 19, 2005, 06:02 AM // 06:02

And it seems last time I was running GW, my cpu was at 57 °C still hot i gather... my video card was also running at 76°C. Bad?

aeroclown · May 19, 2005, 04:29 PM // 16:29

The video cores temprature is a little warm, probably within an acceptable limit, but if the gpu dosn't have a fan or a water cooling attatchment on it, that could indeed be a source of trouble.

jpcooper43 · May 20, 2005, 04:37 AM // 04:37

Sorry Noob, moment...
SO it looks like i have some fancy fan cooling called alien ice, not liquid cooling.. doh! Still shouldnt be cooking my cpu... RATS!

Quote:

Originally Posted by aeroclown

The video cores temprature is a little warm, probably within an acceptable limit, but if the gpu dosn't have a fan or a water cooling attatchment on it, that could indeed be a source of trouble.

jpcooper43 · May 26, 2005, 06:12 PM // 18:12

So I haven't done anything of note. I went back last night and updated my NVIdea drivers to the latest version (for the 3rd time), and then the new patch came through.... presto I played for an entire hour before having to got to bed! I'm not saying anything other than, I've updated and then rolled back my video drivers 3 times. Always with the same crash mysteriously. New Patch I can play suddenly. Sure textures are dropping out occaisionaly and characters are jumpy a bit but at this point I dont give a darn. Thanks for nothin GWTech Support, thanks Devs for fixing me "rare crash bug"... hopefully...

The IOU · May 26, 2005, 06:22 PM // 18:22

No offense, but they are on the same team. The devs made the game so they by default will have a vast amount of more knowledge on errors then tech support.

Tech support will just have a script with error numbers and solutions after them...if none of those solutions work they send it to the devs and they start the long process of hoping to fix the bug for the next update.

jpcooper43 · May 26, 2005, 06:44 PM // 18:44

Actually, I was just closing out my disgruntled game buyer thread. hopeully im done coming here.... Now on to gaming... hopefully